Orders placed before 09:00 a.m. are processed and delivered the same day. Any orders made after 09:00 a.m. the store will stop to function will stop to function and will be open on the next working day.
All payments are made online at checkout — this is what validates your order. Once payment is successful, your order is automatically sent to the restaurant for processing. Orders without payment will not be confirmed or prepared.
If an item becomes unavailable from a vendor, you’ll be notified immediately. You can then choose a replacement meal, reschedule, or receive a refund or credit — whichever works best for you.
Yes. Each staff member needs to log in or create an account to place an order. This helps us track orders, payments, and delivery details accurately for your office.
Yes. Once you pay online, a digital receipt is automatically sent to your email. You can also view or download past receipts anytime under My Account → Orders.
If your meal is missing, delayed, or incorrect, simply contact support through the website or your office admin. Our team will review the issue and resolve it quickly — through a replacement, refund, or vendor credit.
